FAQS
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Is earlysunday.co a secure website?

Yes, earlsunday.co transmits information securely, using various security protocols in effect on the internet.

Our website is protected with SSL encryption, ensuring that any information exchanged between your visitors and your site remains secure and private.

Payment related information like card numbers and CVV pins are not stored on the website, but rather on our banking institution’s secure site.

I lost my password. How do I log in?

Click on the “Forgot your password?” link on the login page. Enter your email address, and we’ll send you a password reset email right away. Click on the link in it to reset your password.

Why can't I log in to my account?

If, for some reason, you are unable to access your account, please reach out to customer@earlysunday.co and a member of our customer support team will look into this for you.

What Is Customer Information?

Customer information is details such as your name, address, phone number and email address which are needed to complete your order. You, as a customer, is responsible for providing us with the correct information. We do not take responsibility for orders not delivered due to the incorrect information.

How Can I Unsubscribe From Your Newsletters?

At the bottom of the latest newsletter you received, look for the ‘UnSubscribe’ button.

How can I contact customer services?
Are the colors in the product photos on the website an accurate reflection of the actual products’ colors?

Since each computer screen is calibrated differently, there could be a slight difference in color. If you are unsure about a product’s color, please don’t hesitate to contact our customer service team.

How To Take Care Of Early Sunday Products?

Please follow this link https://www.earlysunday.co/pages/materials-care for care instructions for your purchase.

How Can I Share My Comments And Suggestions ?

Please contact us via the contact form or directly by email customer@earlysunday.co
We will be happy to hear your opinion on our products and our customer service.

What payment methods does Early Sunday accept?

You can pay for your purchases online by credit/debit card or via Razorpay/ PayPal. We do not offer Cash on Delivery since we make only made-to-order pieces.

Where Can I Access My Invoices?

We will always email you the invoice when you place your order. Your invoice will also be sent to you as a physical copy, along with your package.

You can also access your invoices in your order history by logging into your personal account.

What currency can I pay in?

The currencies used are USD and INR. The currency is USD for all international orders and INR for local Indian orders.

Orders shipped that are being declined at delivery due to additional costs for importing goods from outside India will be issued with a fee that covers the below.

This is to cover all costs the order will be issued with when being returned to us.

* Shipping costs
* Return shipping costs
* Import cost
* Export cost
* Expense allowance
* VAT and customs charges

How Do I Pay With A Voucher Code?

The voucher code is entered in the checkout stage. Enter the code in the voucher-field, the total amount of your order will be re-calculated and the voucher value will reflect in your final bill.

How Much Is International Taxes And Duties?

Customs policies vary widely from country to country, please contact your local customs office for further information.

Orders shipped to the UK that are being declined at delivery will be liable to additional costs for importing goods from outside the UK and will be issued a fee of £135. 

This is to cover all costs the order will be issued with when being returned to us.

* Shipping costs
* Return shipping costs
* Import cost
* Export cost
* Expense allowance
* VAT and custom charges

What if I don't know my order number?

You may log into your online shopping account to retrieve your order number. In the event that you do not have an online shopping account you may contact a customer service agent with the contact details used while placing the order.

Can I change my address once my order has been placed?

Depending on its status and if the order was just placed, you may be able to change the delivery address. Please contact our customer service as quickly as possible to find out how we might be able to assist you.

The Article That I Ordered On The Early Sunday™ Website Has A Defect, What To Do?

Despite all our quality controls, there are rare cases of quality issues. Please contact our customer service via the contact form or directly by email customer@earlysunday.co with photos and a brief description of the defects. 

The Article That I Purchased At A Reseller Has A Defect, What To Do?

Please contact the reseller directly, they will take care of the After Sales Service. We advise you to send them photos and a brief description of the damaged products.

The item I purchased is now on sale, can I have my money back?

No, the prices stated on the website at the moment of purchase is the price that applies. When finalizing your order, you accept the price.

There Are Pieces Missing From My Order. What can I do?

If pieces are missing from your order, contact us as soon as possible and our customer support team will have a look at it.

My Order Is Missing. What can I do?

Contact our customer support team here and we will reach out to you to resolve your query.

How do I know if my order is confirmed?

An order confirmation email is sent immediately after the order is placed. Check your inbox and junk mail, and add customer@earlysunday.co to your contact book for future purchases. If it is missing, chances are that your order did not go through correctly. Please contact us here and we’ll help you out!

I Did Not Receive An Order Confirmation/Entered The Wrong Email?

If you didn't receive an order confirmation when you placed your order, check your spam and campaign inbox if the confirmation ended up there.

If you didn't find it in your inbox or the spam inbox, please contact us via e-mail  here customer@earlysunday.co and we will help you to the best of our abilities.

Can I change my order?

We start working on your order as soon as it is placed, so there is a very limited time-frame in which you can amend or cancel it. If you would like to make any changes, please contact us as soon as possible by email here.customer@earlysunday.co

Can you send my order as a gift for customs purposes?

No, unfortunately the purchase price needs to be stated correctly on all our parcels. If an item is on sale we will declare the sale price.

When Do I Receive My Order?

We dispatch all orders within 3-4 working days. Holidays and bank holidays might affect this. When the order is shipped you receive a shipping confirmation email from Early Sunday™. Once the order is shipped it should take 7 working days for delivery, post dispatch. If it takes longer, please contact us here at webigneer@gmail.com or customer@earlysunday.co and we’ll have a look at what might have happened.

What if my merchandise is incorrect or damaged?

Please contact us here customer@earlysunday.co directly and let us know so we can resolve your issue in a timely manner.

My order shows delivered but I did not receive my package. What should I do?

If your package shows delivered and you are unable to locate the package, please contact our customer service here so that we can start an investigation. Please keep your order number and tracking number readily available.

Do you ship to multiple addresses?

Unfortunately, we can only ship your online order to one location. To ship to multiple addresses, a separate order would need to be placed for each address.

Does Early Sunday™ ship to my location?

Early Sunday™ ships globally wherever our courier partners support us and custom duty will be as per your country’s local rules and regulations and customs.

To find out more info, write to us at  customer@earlysunday.co

Where Is My Order Being Shipped From?

We ship all orders, Indian and international, from our warehouses in India.

Do I have to pay international taxes and duties?

For International orders over $180 or INR 15,000, we offer Free Shipping.

For orders below $180 or INR 15,000, your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. We cannot control and are not responsible for any duties/taxes applied to your package upon delivery. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country, please contact your local customs office for further information.

How Is My Order Shipped?

We ship worldwide via FedEx and Shiprocket. We will share order tracking details with you once your order is shipped.

 When Will I Receive My Item And How Can I Track Delivery?

We make only made-to-order products to create a more sustainable inventory. Once you place your order, we aim to ship all our products within 3-4 days, since they are all made-to-order pieces.

Post this, we will ship your order which should, depending on your location and selected delivery method, take 7 working days for your order to reach you.

We will share tracking details for your order via a Shipping Confirmation email.

If I did not receive an email how can I track my package?

If you know your order number and billing zip code you can track your package under the order status & tracking section or by contacting our customer service.

How long will it take to ship my order?

Please note as a brand that takes a sustainable approach to manufacturing and makes only made-to-order pieces, it will take upto 4 days to dispatch and 7 working days to deliver as per your postal code.

How much are Shipping Costs?

Shipping costs depend on the country and delivery method. Shipping costs are indicated in the cart. This varies depending on the size, weight, and delivery pincode.

What is the Return Policy for:
Shipping in India?

We're bummed that things didn't work out for you, but here's the good news: you get 15 days to return your items starting from the day you receive your order. 

You can either get a credit note for the FULL value of goods being returned (minus any promo codes). Or you can get a refund minus shipping fee. Items purchased on ‘Sale’ are ineligible for returns.

No exchanges.

For returns within India, shipping fees will not be charged. All International orders are final sale and cannot be returned.

What is the Return Policy for: International orders?

All International orders are final sale and cannot be returned.

Do I Have To Pay For The Return Shipping? 

Return shipping costs are free if the delivery address is within India. All International orders are final sale and cannot be returned.

What Is The Return Procedure From India?
  • Login to your customer account and go to “Order history and details” section.
  • Click on the order of your choice and pick the pieces you wish to return.
  • Pick the return reason from the list.
  • Once you select the reason - we’ll send you a confirmation email with return address and other details
  • Please ship the garments <with all tags intact> to the shared address.
What does Return Eligibility depend on?
  • The right of return – besides compliance with the terms and procedures described above – shall be deemed correctly exercised once the following conditions have been fully met:
    - The product(s) must not have been worn, used, altered, washed, or damaged.
    - The label(s) must still be attached to the product(s).
    - The product(s) must be returned in their original packaging.

    If an item is purchased during a ‘Sale’, it is eligible for returns.

All International orders are final sale and are eligible for returns.

The returned items must be sent to Early Sunday™ in a single delivery. Early Sunday™ reserves the right not to accept products belonging to a single order returned and delivered at different times.

If the Right of Return is exercised in conformity with the provisions set forth in the paragraph above, Early Sunday™ shall refund, in the same form as the original payment, the sums already paid to purchase the returned products. Please note that shipping fees from the original shipment will not be refunded.

In the event that your return does not comply with the terms and conditions set above, you will not be entitled to any refund of the sums already paid to Early Sunday™. Nevertheless, you shall be entitled, at your own expense, to receive the products in the condition in which they were sent back to Early Sunday™. If you do not wish to receive the products in the condition in which they were sent back to Early Sunday™, Early Sunday™ shall be entitled to withhold the products and to withhold the sums already received.

What Items Are Ineligible For Returns?

All items purchased during a ‘Sale’ are ineligible for returns.

All International orders are final sale and cannot be returned.

Also, items that don’t meet the following guidelines, will be deemed ineligible for returns.

  • The label(s) must still be attached to the product(s).
  • ⁠The product(s) must be returned in their original packaging.
  • The returned items must be sent to Early Sunday™ in a single delivery. Early Sunday™ reserves the right not to accept products belonging to a single order returned and delivered at different times.
  • If the Right of Return is exercised in conformity with the provisions set forth in the paragraph above, Early Sunday™ shall refund, in the same form as the original payment, the sums already paid to purchase the returned products. Please note that shipping fees from the original shipment will not be refunded.
  • In the event that your return does not comply with the terms and conditions set above, you will not be entitled to any refund of the sums already paid to Early Sunday™. Nevertheless, you shall be entitled, at your own expense, to receive the products in the condition in which they were sent back to Early Sunday™. If you do not wish to receive the products in the condition in which they were sent back to Early Sunday™, Early Sunday™ shall be entitled to withhold the products and to withhold the sums already received.
  • Any damages - including but not limited to stains, tears, etc. to the clothing, will render the garment ineligible for Return.
How Long Will It Take For My Return To Be Received And A Credit To Be Issued?

Returns can take up to 7 days to be processed and 14 days to be refunded. Please be advised this timeframe can take longer during the holiday season.

Choice of Materials

For each collection, we emphasize natural materials that respect the environment without cutting corners on quality and production costs. Our environmental commitment must still allow us to develop lovely collections at the right prices. This is another way of being responsible.

  • 80% Of Our Materials Are Made With Natural Fibers Such As Wool And Silk.

Among plant-based materials, we opt for cotton and organic cotton.

The organic cotton used in our organic line is grown without pesticides, insecticides or chemical fertilizer and without GMOs. Growing organic cotton also consumes much less water in comparison with growing conventional cotton. We also use viscose/ rayon- which is a cellulosic material, this fabric is known for its drape and fall.

  • Synthetic And Artificial Materials

For our children’s collections, we only use soft, natural materials. The exception is in winter when we use faux fur, which for us is the only alternative to real fur - something we refuse to use.

3. Mother of Pearl buttons- We use only natural use mother of pearl buttons, which gives a luxurious look.

How To Contact Early Sunday™ To Become Its Reseller ?

Please send us a detailed message about your store via the contact form by selecting “STOCKIST” as the subject.

Where can I find your retailers?

We have retailers in many countries across the world. Please check the stockist page for this.

IN CASE OF ANY QUERIES FEEL FREE TO CONNECT WITH US